Job Description - Head of Case Management

Fitness to Practise Department

Main Purpose of Job

• Manage the operation of HPC’s Fitness to Practise directorate case work function.

• Design, develop and implement processes to support the work of the department.

• To assist in the implementation of the organisations fitness to practise strategy

Position in Organisation

· Reports directly to the Director of Fitness to Practise

· Provides guidance and support to Fitness to Practise Department employees.

· HPC liaison with Council and relevant Committees which include (but are not limited to) the 3 Statutory Fitness to Practice Committees.

· External liaison with relevant external stakeholders which include (but are not limited to) professional bodies, other regulators, government departments and MP’s, consumer and employer groups, police forces, court services, lawyers and employers of registrants.

· Use of statutory powers as delegated by Committees and Council

· Liaises with the Head of Adjudication regarding the management of the fitness to practise process

· Investigates Fitness to Practise allegations, including use of Statutory Powers delegated by Committees and Council

Scope of Job

• Management of case management and administration function within the fitness to practise directorate

• To assist in the delivery and development of the fitness to practise strategy and be aware of developments in regulation that affect fitness to practise.

Dimensions and Limits of Authority

· Provides support and guidance to the Fitness to Practise employees as directed by the Director of Fitness to Practise

· Line Management of Lead Case Managers of Case Team and Administration Manager.

· Budgetary approval ability and able to order good or services from existing suppliers to a value defined by the Director of Fitness to Practise and HPC Financial Policy.

· Act as HPC’s spokesperson on Fitness to Practise matters as required

· Monitor application of Part V and Part VI of the Health Professions Order

· Monitor application of Article 39 of the Health Professions Order

Skills, Knowledge and Abilities

Essential

• Educated to degree level and/or relevant knowledge and understanding

• Demonstrated ability and knowledge to manage, support and lead a team, and to motivate employees

• Demonstrated ability to manage highly complex cases

• Sound knowledge of instructing lawyers and providing appropriate instruction in relation to cases and of stakeholder management

• Ability to apply and interpret procedures and law as it relates to HPC’s case work.

• A high level of written English and oral communications skills, including the ability to communicate professionally with customers from all backgrounds, including people who may be vulnerable

• Proven ability to work and communicate with all employees, including at a senior management level, including the ability to advise senior managers on HPC’s case management function

• Highly efficient and organised team player.

• Excellent presentation skills.

• Sound working knowledge of window based software packages, including word processing, spreadsheets, databases, electronic mail, and the internet

Duties and Key Responsibilities

Your principal duties and key responsibilities will be those set out below. In addition to those duties, HPC reserves the right to require you to undertake additional or other duties within your capacity as may from time to time be reasonably required and necessary to meet the needs of the HPC.

Operational Responsibilities

· Deliver and develop fitness to practise strategy.

· Thorough awareness of all cases.

· Assist in the drafting of particulars and sign off on these before posting.

· Develop, monitor and implement processes for tracking cases.

· Develop, monitor and implement and review process for analysing trends in the fitness to practise department.

· Assist in the development of FTP’s equality and diversity scheme – including making complaints accessible.

· Produce monthly fitness to practise statistics and raise and analyse any anomalies with the Director of Fitness to Practise.

· Identify and lead policy developments in the fitness to practise department.

· Lead in the production of the Fitness to Practise Annual report.

· Maintain a relationship with external lawyers instructed by the Fitness to Practise Department.

· Risk assessment of fitness to practise cases

· Lead (with the Head of Adjucation) in the design, delivery and implementation of partner training

· Lead organisation wide projects relevant to the Fitness to practise function

Employee Management

· Manage the day to day functions of the employees within the Case Management function, briefing the Director of Fitness to Practise on any significant issues.

· Monitoring the workload of the team, ensuring that targets and standards of performance are achieved.

· Being a point of contact and referral for queries about complex issues by team members.

· Liaising with the Director on any relevant Human Resources matters as required.

· Leading and supporting other team members where appropriate – including the development of induction programs.

Publications

· Write and produce future HPC Fitness to Practise publications where appropriate.

Other

· Deputise for Director of Fitness to Practise where required in the Director’s absence.

· Help maintain service standards and external benchmark standards acquired by the organisation.

· Aid in the budget management and planning of the Fitness to Practise budget (including resource management and forecasting)

· To support the operation of HPC’s Council and Committees by preparing papers as required.

· To carry out the responsibilities of the post with due regard to the HPC's Diversity Policy and to treat colleagues and other HPC stakeholders with respect and dignity at all times.